Terms of Service

This Service Agreement (the "Agreement") is by and between Easy Pie Digital Ltd, a company registered under the laws of Bulgaria with Company ID 206081317, having its registered office at Solun 64B Str., Sofia 1680, Bulgaria ("Supplier"), and a client who has signed up for access to the Razberry platform ("Client").

1. Definitions

1.1 'Platform' means the Razberry platform, an AI-powered customer review analytics and customer engagement content tool, provided by the Supplier and hosted at www.razberryanalytics.com.

1.2 'Services' means the access to and use of the Platform as described in this Agreement and detailed in the Order Form that will be annexed to your individual contract.

1.3 'Order Form' means the annex to this Agreement specifying the pricing, scope, and terms of the Services.

1.4 'Confidential Information' means any information disclosed by one party to the other under this Agreement that is designated as confidential or that should reasonably be understood as confidential.

1.5 'Client Data' means any data provided by the Client for use within the Platform.

1.6 'General Terms' means the latest version of the Supplier's service terms, as published on the Supplier's website and incorporated herein by reference.

2. Services

2.1 The Supplier agrees to provide the Client access to the Platform during the Term, subject to the terms and conditions of this Agreement.

2.2 The Supplier will use reasonable skill and care in providing the Services and will ensure that the Platform operates in material accordance with the description in the Order Form.

2.3 The Supplier will provide reasonable support and maintenance for the Platform, including updates and patches to ensure ongoing functionality and compliance with applicable laws.

2.4 New reviews will be processed and loaded into the Platform at least once every 24 hours.

2.5 The Supplier will notify the Client at least 48 hours in advance of any planned maintenance that may result in service disruptions.

3. Minimum Subscription Period and Renewal

3.1 The Agreement is effective for a minimum subscription period of 12 months, unless otherwise agreed in the Order Form.

3.2 After the initial subscription period, the Agreement will automatically renew for successive 12-month periods unless terminated in accordance with this Agreement.

4. Rights and Responsibilities

4.1 Responsibilities of the Supplier:

• Provide uninterrupted access to the Platform, except during scheduled maintenance or unforeseen technical issues.
• Process new reviews and update them on the Platform at least once every 24 hours.
• Provide customer support via email during specified business hours, as outlined in the Order Form or on the Supplier's website.
• Perform regular backups of Client Data to prevent data loss and ensure recovery in case of technical issues.
• Ensure compliance with applicable data protection regulations and maintain appropriate confidentiality measures.

4.2 Responsibilities of the Client:

• Use the Platform in compliance with this Agreement and applicable laws.
• Refrain from sharing usernames and passwords with unauthorized third parties or engaging in any activity that compromises the security of the Platform.
• Ensure fair use of the Platform and avoid activities that may disrupt its normal operation or violate acceptable use policies.
• Notify the Supplier promptly of any unauthorized use of access credentials or suspected breaches.
• Provide accurate identification and contact details as required by the Supplier.

5. Term and Termination

5.1 This Agreement begins on the date of signing and continues until terminated by either party as provided herein.

5.2 Either party may terminate this Agreement with thirty (30) days' written notice. In the event of material breach by the other party, termination may occur immediately upon written notice if the breach is not cured within fifteen (15) days.

5.3 Upon termination, the Client's access to the Platform will be revoked, and all unpaid fees will become immediately due and payable.

5.4 The Client may request the return of its data within thirty (30) days of termination, after which the Supplier will securely delete all Client Data.

5.5 The Supplier reserves the right to suspend or terminate access without notice if the Client violates the terms of this Agreement, including late payment exceeding ten (10) working days or unauthorized use of the Platform.

6. Fees and Payment

6.1 The Client agrees to pay the fees for the Services as detailed in the Order Form. Fees are exclusive of applicable taxes, which will be added to the invoice.

6.2 Invoices are payable within fifteen (15) days from the date of receipt. Late payments will incur interest at a rate of 5% per month, compounded monthly.

6.3 In the event of early termination by the Client, the Client shall pay an early termination fee equivalent to up to three months of subscription fees.

7. Confidentiality

7.1 Each party agrees to maintain the confidentiality of the other party's Confidential Information and not disclose it to third parties without prior written consent.

7.2 This obligation will survive the termination of this Agreement for a period of five (5) years.

8. Data Protection

8.1 The Client is the Data Controller, and the Supplier acts as the Data Processor as defined by applicable data protection laws.

8.2 Both parties agree to comply with GDPR (Regulation (EU) 2016/679) and ensure the security and confidentiality of personal data.

8.3 The Supplier shall process Client Data solely for the purposes of delivering the Services and shall take appropriate technical and organizational measures to protect the data.

9. Governing Law and Jurisdiction

9.1 This Agreement is governed by the laws of Bulgaria.

9.2 Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

10. General

10.1 Amendments: Any amendments to this Agreement must be in writing and signed by both parties. The Supplier reserves the right to update the General Terms from time to time, with such updates published on the Supplier's website at www.razberryanalytics.com. Continued use of the Services constitutes acceptance of the updated General Terms.

10.2 Entire Agreement: This Agreement, together with the Order Form, constitutes the entire understanding between the parties concerning its subject matter.

10.3 Force Majeure: Neither party will be liable for delays or failure to perform caused by events beyond their reasonable control, including natural disasters, governmental actions, or technical failures.

10.4 Notices: All notices under this Agreement must be in writing and delivered to the registered addresses of the parties or via email. The email addresses provided in the annexed Order Form will serve as the official communication channels for formal notices. Notices sent via email will be deemed received upon acknowledgment of receipt or 24 hours after being sent, whichever occurs first.

10.5 Assignment: Neither party may assign or transfer its rights or obligations under this Agreement without prior written consent of the other party.